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Chief of Staff Johnsen Addresses Unruly Passengers and chronic understaffing

October 17, 2021 Admin 0

Richard Johnsen, Chief of Staff to the International President, wrote an op-ed in today’s USA TODAY addressing unruly passengers and understaffing issues in the airline industry. 

There has been a lot of news lately about air rage. You’ve probably seen the viral videos: violent passengers, many angry about mask policies, throwing punches at flight crews and putting other passengers at risk. 

It’s happening on the ground, too. Airport workers like customer service agents are usually the first contact for travelers at the airport, and often the first in line for abuse.  

The Federal Aviation Authority has imposed stiffer …